Case Study: First Citizens Bank improves hiring efficiency and builds proactive talent pipelines with LinkedIn Talent Solutions

First Citizens Bank - Customer Case Study

First Citizens Bank, a full-service financial institution headquartered in Raleigh with more than 430 offices, relied on a 14-person strategic staffing team that manages 800–1,000 external hires a year. The team struggled with a static ATS, scattered spreadsheets, poor visibility into outreach and role status, and limited pipelining access for some recruiters, which made sourcing, tracking and collaboration inefficient.

They implemented LinkedIn Talent Pipeline (within LinkedIn Recruiter) as a one‑stop solution to centralize candidate profiles, activity history and project folders, plus standalone pipeline seats for non‑Recruiter users. The result: up‑to‑date records, improved team visibility and collaboration, faster identification of the right talent, streamlined sourcing, and better quality-of-hire and operational efficiency.

First Citizens Bank

Chuck Lotz

Senior Vice President Manager of Strategic Staffing