Case Study: Lowell achieves faster payments with LINK Mobility’s Mobile Invoice solution

Lowell cuts payment time from 18 days to 45 minutes with LINK Mobility

Lowell, a major European credit management and debt collection service provider, faced the challenge of having a rigid, slow, and stressful paper-based billing process for its customers. To modernize its operations and offer a faster, more convenient payment method, the company partnered with vendor LINK Mobility to implement their Mobile Invoice solution via SMS.

LINK Mobility's solution involved sending a secure SMS link to a branded landing page where customers could pay using multiple methods. This implementation drastically reduced the payment time from 18 days to just 45 minutes. Over one-third of Lowell's customers now pay via this digital SMS method, significantly improving cash flow and customer satisfaction.

Lowell