Case Study: Lithium achieves real-time multilingual community engagement with Lingotek's Inside Lithium Connector

Lithium Connector Brings the Wow Factor Real-Time Translation in Community Platforms

A global cybersecurity company that provides a next-generation security platform and firewalls to ~31,000 customers in 140+ countries faced a language barrier in its Lithium community portal. Split-community workflows forced manual copying of translations, added staff overhead, hindered collaboration, and prevented the platform from scaling—leaving some locales underused and slowing global knowledge sharing.

iTalent and Lingotek built the Lingotek‑Inside‑Lithium Connector, integrating with Lithium user profiles so a user’s language choice triggers real-time machine translation of forums and knowledge-base articles. The connector enabled dynamic multilingual threads, drove participation (non-English activity across multiple threads and languages), translated over 6,000 discussion threads in three months, produced double‑digit uplifts in Japanese, Spanish, Chinese and German threads, and delivered faster, higher-quality, and more cost‑efficient translation through TM and glossaries.

Lithium