Case Study: Interactive Intelligence achieves streamlined translation and consistent multilingual customer experiences with Lingotek

Lingotek Drupal Module Helps Interactive Intelligence Offer Consistent Multilingual Experience for Global Customers

Interactive Intelligence, a global leader in cloud customer engagement solutions with more than 2,000 employees, needed to streamline translation of its corporate Drupal website. The marketing team was spending excessive time copying and pasting content into spreadsheets and managing repeated back-and-forth communications with vendors; the localization group was asked to enable direct vendor collaboration, reduce hours spent managing translations, and deliver a consistent multilingual experience.

Interactive Intelligence implemented the Lingotek Translation Network and the Lingotek – Inside Drupal Module, using Lingotek’s cloud TMS and Multilingual API to automate in-place translations. The site was localized into nine languages, yielding streamlined workflows, coordinated vendor communication, faster delivery, better resource utilization and business intelligence, and increased international customer engagement; the company is now extending automation to Oracle Eloqua campaign assets.

Interactive Intelligence

Kazuo Suzuki

Director – Globalization