Case Study: FamilySearch achieves automated, scalable multilingual translation (150,000 words/week in 9 languages) with Lingotek

FamilySearch - Customer Case Study

FamilySearch, the world’s largest non-profit genealogy organization, struggled to scale translation of its knowledge base and multilingual content across multiple systems (Salesforce, AEM, Wiki). The existing process was manual, slow and error-prone—requiring one-document cut-and-paste updates—and could not handle the volume or bulk workflows FamilySearch needed.

Lingotek built an Inside Salesforce Connector that links Salesforce to its cloud-based TMS, enabling automated, in-app workflows, translation memory and community translation management. The integration lets FamilySearch translate and publish content more quickly and at scale—handling 150,000 words per week across nine languages—delivering faster turnaround, better efficiency, measurable cost savings and a clear ROI while enabling further integrations (AEM, WordPress) in progress.

FamilySearch

Rob Thomas

Senior Project Manager