Case Study: Michelmores LLP boosts client engagement and efficiency with Linetime Liberate

What Happens When Clients Are Demanding Availability When They Want, Not When Lawyers Choose

Michelmores LLP, a Top 100 UK law firm, faced challenges in a competitive market, needing to improve profitability in its new home sales practice and meet client demands for greater visibility, flexible communication, and keener pricing. To address this, the firm partnered with vendor Linetime to implement its Liberate case management software, seeking a solution that would integrate with their existing systems and provide better control over workflows and costs.

Linetime's Liberate solution provided Michelmores with a highly integrated case tool that drove down production costs and increased profitability by allowing the firm to analyze matters from start to finish. It enabled efficient skills allocation and gave business users, not just IT, the power to create and manage workflows. The results included improved client engagement through bespoke reporting, the ability to scale operations efficiently, and a strengthened competitive position. Linetime's technology was pivotal in enabling the cultural and operational change Michelmores needed to win and retain clients.

Michelmores LLP

Simon Clarke

IT Director