Case Study: Nation’s Premier Medical Centers improves patient search and appointment booking with Lineate

Nation’s Premier Medical Centers boosts booked appointments 26% with Lineate

Lineate was engaged by Nation’s Premier Medical Centers to overhaul its website search experience. The customer, a major hospital chain, was using a generic Google Appliance that failed to effectively match patients with the right physicians based on their specific needs. The challenge was to create a more intuitive, natural language search that would simplify finding the best care and improve the efficiency of the appointment booking process for both patients and clinicians.

Lineate built a custom "Find a Doctor" application featuring a specialized natural language processor. The solution incorporated extensive synonym mapping and real-time integration with the hospital's scheduling system to provide highly accurate physician recommendations and up-to-date appointment availability. This implementation by Lineate led to a 60% increase in time spent on the site and a 26% rise in overall booked appointments.