Case Study: Retool drives faster customer updates and issue tracking with Linear

Retool is pioneering a new way of building internal software. Linear keeps their teams customer-focused

Retool, the internal applications platform founded in San Francisco, used Linear to centralize communication around bugs and feature requests. As the company grew, its team needed a single source of truth for tracking issues and keeping engineers, support, and customer-facing teammates aligned on status.

Linear implemented issue templates and GitHub integration for Retool, making it easier to capture complete bug reports and customer requests and automatically notify teams when code was merged. This reduced manual follow-up, sped up customer updates, and improved the customer experience by helping Retool resolve issues and communicate progress faster.

Retool

Alex Tapper

Deployed Engineer