Case Study: Klaviyo boosts visibility and velocity with Linear

Klaviyo ships bug fixes in 3 business days with Linear

Klaviyo, a B2C CRM platform, faced challenges with fragmented workflows and a lack of visibility across its product and engineering teams while using Jira. This ad hoc system made it difficult to track progress and connect daily work to company strategy, prompting their search for a new solution.

By implementing Linear, Klaviyo consolidated its planning and execution into a single, structured system. This provided company-wide visibility, streamlined bug reporting with Triage Intelligence, and used Linear's agents to automate tasks. The results included more accurate bug assignments, meeting SLAs, and a dramatic reduction in time spent on routine updates. In one instance, a customer-reported issue was fixed and shipped within three business days, significantly accelerating product velocity.

Klaviyo