Case Study: Clay reduces bug triage time with Linear

Clay cuts bug triage time with Linear as it scales from 50 to 200 employees

Clay, a go-to-market platform, faced significant challenges in managing bugs as they scaled from 50 to 200 employees. Their process relied on tacit knowledge, where employees had to ask around to determine who could fix an issue, which drastically increased triage time and became a major liability for growth.

Using Linear, Clay implemented a centralized bug intake system via Slack and the Linear Asks feature, creating a single triage queue. They leveraged Linear's Triage Intelligence to automate suggestions for assignments and priorities, reducing reliance on individual institutional knowledge. This solution dramatically reduced triage time, with the system already accepting nearly 300 AI suggestions, and ensured urgent bugs were addressed promptly through automated SLAs.

Clay