Case Study: Truemed cuts support ticket costs by 67% with Lindy

Truemed cuts cost per support ticket by 67% with Lindy

Truemed, a 50-person health-payments company, faced a significant challenge in scaling its internal support tools and automation. The work was too complex for basic no-code tools but was never a high enough priority to be built by their engineering team, creating a bottleneck. To address this, Truemed implemented an AI assistant from the vendor Lindy.

Using Lindy, Truemed's head of support was able to build the necessary internal applications and automations himself without requiring any engineering time. The solution automated 36% of the support volume, handling tasks like ticket classification, routing, and compliance replies. This resulted in a 67% reduction in cost per resolved ticket, from $1.00 to $0.33, all without adding any support headcount.

Truemed