Case Study: The Ridge Creates a Cohesive Customer Journey with Linc

The Ridge - Customer Case Study

The Ridge, a digitally native ecommerce brand known for its RFID-blocking metal wallets and other durable everyday products, wanted to stand out in a crowded market by delivering a truly seamless customer experience. To help create a cohesive journey from website navigation to purchase to post-delivery support, The Ridge turned to Linc and its customer assistance platform.

Linc implemented personalized order tracking, automated chat, and timely product recommendations to improve post-purchase communication and engagement. The results included an SMS service opt-in rate of over 21%, more than 33% of opted-in customers also joining marketing SMS, and over 25% of the entire customer base converting into SMS and social channels, helping The Ridge build stronger customer relationships and drive loyalty.

The Ridge

Daniel Kane

CEO and Co-Founder