Case Study: Sun Basket improves customer support flexibility with Limitless Technology

San Francisco-based meal kit delivery service uses GigCX to support customers, and to innovate its product offering

Sun Basket partnered with Limitless Technology to address customer service attrition, cost, and resourcing challenges as its meal kit business grew. The company needed a more flexible support model that could better handle questions about deliveries, meal plan customization, and subscription needs.

Limitless Technology implemented its GigCX platform, enrolling Sun Basket’s loyal subscribers as “Experts” to provide customer-on-customer support through the Limitless app. The program doubled the pool of Experts supporting Sun Basket customers while maintaining CSAT scores of more than 80%, helping deliver more scalable and efficient service.

Sun Basket

Brett Frazer

Vice President of Customer Service