Case Study: Veidekke improves ticket management and customer experience with Lime CRM from Lime Technologies

Aiming to improve the quality of case management in order to offer an even better customer experience

Veidekke, one of Scandinavia's largest construction companies, faced challenges with its fragmented and inefficient ticket management system. Their previous solution lacked critical functionality, leading to poor customer response times and difficulty tracking information across different IT systems. They sought a new, industry-specific solution to centralize data and streamline processes, leading them to partner with vendor Lime Technologies and implement Lime CRM.

Lime Technologies implemented Lime CRM, a customizable system designed to meet the specific needs of the construction and real estate industry. The solution provided a holistic view of all customer and project information, integrated with financial systems to reduce manual work, and established clear, controlled processes. The results for Veidekke included more efficient ticket management with faster response times, improved quality and structure of work orders, and the ability to track KPIs with Lime BI. This ultimately led to a significantly improved customer experience.

Veidekke

Jens Ekelund Rosberg

Business & Process Manager