Case Study: Valley Metro achieves 85% passenger satisfaction with LILEE Systems' onboard Wi‑Fi solution

Valley Metro in partnership with LILEE Systems achieves 85% passenger satisfaction score with onboard Wi-Fi

Valley Metro, the 13th busiest light rail system in the U.S. serving over 16 million riders annually across 26 miles and 35 stations, needed to boost passenger satisfaction and enable new operational services after a survey showed 97% of riders wanted onboard Wi‑Fi. The agency required an “always‑on” connectivity solution capable of supporting streaming and web use at an average train speed of 45 mph while integrating with existing onboard systems like the train management computer and network video recorder for remote diagnostics.

LILEE Systems delivered a Connectivity‑as‑a‑Service solution centered on the LMS‑2450 mobile gateway (five 4G‑LTE radios) and cloud‑based vLMC with dynamic load balancing and web‑based management. A phased rollout provided passenger Wi‑Fi and operational links on test routes and paved the way to connect TMC/NVR systems; results included an 85% passenger satisfaction score, real‑time OCC visibility into location and data usage, smarter cellular link management, and a scalable platform for future safety, infotainment, and revenue‑generating services.

Valley Metro