Case Study: Northwest Pathology Laboratory improves lab billing efficiency and collections with LigoLab

‍Northwest Pathology Laboratory - Customer Case Study

Northwest Pathology Laboratory partnered with LigoLab to modernize its laboratory billing process and address the challenges of a fragmented, legacy workflow. Like many clinical laboratories, it needed a better way to reduce denials, eliminate manual rework, and improve visibility across LIS and revenue cycle management operations.

Using LigoLab’s integrated LIS and lab RCM platform, Northwest Pathology Laboratory unified testing and billing workflows, automated front-end data verification, and improved claim scrubbing and payment processing. The result was faster billing, fewer manual errors, and stronger financial performance, with measurable gains including higher first-pass claim resolution, improved operational efficiency, and increased net collections.

‍Northwest Pathology Laboratory

Tina Quevedo

Billing Manager