Case Study: Eastern Connecticut Pathology Consultants triples productivity and boosts net collections with LigoLab

How ECPC's Laboratory Information System Partnership Led to an Enhancement of Lab Operations and Business Growth

Eastern Connecticut Pathology Consultants (ECPC), a pathology services provider serving hospitals, physicians, and patients across southern New England, needed a modern laboratory information system to replace rigid legacy LIS software and support faster growth. ECPC wanted to streamline lab workflows, reduce errors, maintain high service quality, and make it easier to onboard new clients and expand service offerings.

ECPC implemented LigoLab’s adaptable, all-in-one informatics and laboratory information system platform with integrated billing, customization, and interoperability capabilities. With LigoLab, ECPC nearly tripled its client base, increased net collections by 35%, raised test volume by 31%, and delivered 98% of cases within two working days, while also adding six pathologists and launching a dermatology specialty division.

Eastern Connecticut Pathology Consultants

Kristen Conley

Director of Information Technology and Business Development