Case Study: Avero Diagnostics boosts lab billing performance with LigoLab

Documenting the Avero Diagnostics Move From a Legacy Lab RCM System to LigoLab’s All-in-One Lab Informatics Platform

Avero Diagnostics, formerly Northwest Pathology and Northwest Laboratory, needed to replace a legacy lab revenue cycle management system that was causing severe billing bottlenecks, missing data, and a backlog of 47,000 stuck encounters. The physician-led lab turned to LigoLab’s all-in-one lab informatics platform and advanced laboratory billing solution to restore control over claims processing and cash flow.

LigoLab implemented a smooth transition to its integrated LIS and lab RCM platform, moving the backlog into the new system and enabling real-time eligibility checks, claim scrubbing, and a rejection queue. The result was more than $4.75 million in payments from the previously stuck claims, 98.1% first-pass payment performance, 99% clearinghouse-scrubbed claim success, faster turnaround on claims, fewer rejections, and improved staff productivity and client satisfaction.