Case Study: Teladoc Health achieves telecom cost savings and billing automation with Lightyear

Teladoc Health identifies 20%+ cost savings with Lightyear

Teladoc Health, a leader in telemedicine, faced significant challenges in managing its expansive network of over 100 circuits. The company lacked a single source of truth for its network inventory, leading to difficulties in troubleshooting, budgeting, and avoiding costly auto-renewals. Additionally, its manual telecom bill payment process resulted in missed payments and misbillings. To address these issues, Teladoc partnered with Lightyear and implemented its Network Inventory Manager (NIM).

Using Lightyear's software, Teladoc centralized its network data and automated its telecom bill payment. The solution provided immediate visibility into key circuit information and proactively identified cost-saving opportunities. As a result, Lightyear helped Teladoc identify over 20% in cost savings on its circuits and achieve over 60% time savings by automating its bill payment process, streamlining its entire telecom operation.

Teladoc Health