Case Study: Community Action Agency of South Central Michigan achieves improved employee evaluations and year-round performance tracking with LightWork Software

Encouraging Excellence through LightWork Talent Managment

Community Action Agency of South Central Michigan, a non-profit serving more than 10,000 people across four counties (including Head Start for 1,000 children) and employing about 250 staff, needed a modern talent management solution because performance appraisals were previously done in Word. They selected LightWork Software and implemented LightWork Talent Management to replace manual tracking and support their mission of helping people achieve and maintain independence.

LightWork Software implemented a solution with journals, document attachments and HRMS integration, supported by hands-on consulting and responsive support. Community Action staff now set professional goals, journal successes, and conduct more comprehensive year‑round appraisals, resulting in better evaluations and improved ability to track employee performance throughout the year, while staying within the agency’s budget.

Community Action

Dawn McDonald

Director of HR