Case Study: Via Ciclante achieves safe, efficient bike service during crisis with Lightspeed

Via Ciclante is using Lightspeed + booxi for stable business in a crisis

Via Ciclante, a bicycle retailer in Ontario, Canada, needed a safer way to keep bike repair services running during COVID-19 social distancing requirements. The shop wanted to protect staff and customers while continuing to serve cyclists efficiently, and turned to Lightspeed Retail, Lightspeed eCom, Lightspeed Analytics, and booxi for help.

Lightspeed and booxi provided an integrated booking and POS workflow that let customers schedule drop-offs in 10-minute intervals, leave bikes at the door, and receive repair updates through Lightspeed. This reduced crowding, improved safety, and helped Via Ciclante manage multiple calendars with fewer mistakes while keeping essential repair operations running smoothly.

Via Ciclante

Jean-Paul Tesolin

Operations Manager