Case Study: Todd Snyder achieves a seamless omnichannel, customer‑centric in-store experience with Lightspeed

Todd Snyder - Customer Case Study

Todd Snyder, a New York City–based luxury apparel brand founded in 2011, built a reputation for elegant, comfortable pieces and personalized in-store service under flagship manager Tre. The challenge was modernizing the in-store experience to feel welcoming and experiential while ensuring staff had accurate, up-to-date product and customer information across channels—without pulling employees away from face-to-face interactions.

Lightspeed’s omnichannel POS provided a single inventory and centralized customer data, giving the team a 360° view of shoppers whether online or in-store. The streamlined operations freed staff to spend more time with customers, improved accuracy for exchanges and purchases, and led to higher satisfaction and repeat visits.

Todd Snyder

Tre

Todd Snyder