Case Study: The Gladstone achieves reliable, efficient pub operations and better customer service with Lightspeed

The Gladstone Arms adds a personal touch to each visit with Lightspeed

The Gladstone is a family-run free house pub in Borough, London, known for craft beers, live music and strong community roots—saved from demolition by locals and the council. Facing a wider trend of roughly 27 pubs closing weekly in the UK, the Gladstone was hampered by an unreliable ePOS that frequently crashed and disrupted service and revenue during busy food and drink trade.

Switching to Lightspeed Restaurant on iPad gave the Gladstone a stable, mobile point-of-sale with tools for promotions, menu variations, allergy notes, and easy allocation of beer stock and chef’s specials. The result is smoother day-to-day operations, increased flexibility to serve customer preferences, reduced revenue loss from system failures, and a more personalised service that the team says transformed how they run the pub.

The Gladstone

Gaurav Khanna

Owner