Case Study: Terrace Bay Hotel achieves faster summer service and more table turns with Lightspeed

Terrace Bay Hotel meets summer demand with Lightspeed Restaurant

Terrace Bay Hotel, a hotel restaurant in North America, faced a major seasonal challenge: nearly half of its annual revenue comes during the June-to-September rush, when waits are long and the team must serve a surge of guests quickly without sacrificing the guest experience. To handle the high-volume summer demand, the hotel and Freshwater Tavern turned to Lightspeed Restaurant, Lightspeed Advanced Insights, and Lightspeed Payments.

With Lightspeed, Terrace Bay Hotel sped up service by sending orders directly to the kitchen, letting staff use iPads and pay-at-table tools to reduce back-and-forth and turn tables faster. The result was quicker customer turnover, a better guest experience, and the ability to serve more people during peak season, while Lightspeed’s integrations also helped keep hotel charges, refunds, and payments unified in one system.

Terrace Bay Hotel

Jarred Drown

Owner