Case Study: Ratcliffe Golf Services achieves safer operations with Lightspeed

Ratcliffe Golf Services is navigating the unexpected with Lightspeed

Ratcliffe Golf Services, a multi-course operator in Charlotte, North Carolina, faced sudden cancellations of group bookings and tournaments during the COVID-19 pandemic. To keep its five golf courses open and protect golfers and staff, the company needed a safer, contact-light way to manage operations. Lightspeed’s golf and retail tools, including Lightspeed Golf, Lightspeed Retail, ChronoPitch, and Lightspeed Accounting, helped support that shift.

Lightspeed implemented mandatory online booking and pre-payment, eliminated cash payments, and deployed Self Check-In Kiosks to reduce touchpoints at the facility. Ratcliffe also used ChronoPitch Email Marketing to quickly communicate safety updates and best practices to local golfers. The result was a safer, more efficient operation that allowed Ratcliffe Golf Services to keep serving customers during the pandemic, with Del Ratcliffe noting that many of these changes would not have been possible without Lightspeed.

Ratcliffe Golf Services

Del Ratcliffe

Owner and President