Case Study: Papillon Living achieves seamless omnichannel retail and online growth with Lightspeed

Papillon Living takes their in-store success online

Papillon Living, a Brighton-based interiors shop known for its sensory, treasure-filled retail experience, grew from a small gift shop in 2009 into a nationwide draw under owners Stephen Anderson and Andrew Allen. As customer demand increased, they wanted an online store that was easy to use and could recreate the warm, immersive in-store journey for web shoppers.

They chose Lightspeed’s omnichannel solution—integrated retail POS and eCom—which let them sync their EPOS to a new online shop at the press of a button and manage both channels from one platform. The result was a seamless in-store and online offering, improved visibility into business data for faster decisions, and the ability to deliver the same welcoming experience to customers worldwide.

Papillon Living

Andrew Allen

Co-owner