Case Study: Woouf (Montreal pet retailer) achieves streamlined omnichannel sales and personalized pet services with Lightspeed

Lightspeed and Booxi help Woouf book special services for dogs

Woouf is a niche pet retailer in Laval (Greater Montreal) offering holistic dog care, an in‑store dog park, behavioral specialists and events like “Puppy Night.” Growing customer demand and a wide, eclectic inventory — plus the need to track personalized pet details and offer easy appointment booking — created a challenge: they needed a system to manage many product types, capture customer and pet information, and expose services and products online.

Lightspeed’s POS and eCom solved it by storing pet and customer details, integrating with Booxi for appointment scheduling via in‑store iPads and self‑serve kiosks, and simplifying inventory with one‑click imports, custom labels and catalog ordering. With synced in‑store and online inventory and a website that lists services (and even a Puppy Night video), Woouf gained better visibility, streamlined operations and a new online sales channel while preserving its high‑touch customer experience.

Woouf

Benoit Richard

Woouf