Case Study: Life on a Bike achieves streamlined operations and improved customer service with Lightspeed

Life on a Bike - Customer Case Study

Life on a Bike, an independent bike shop in Cambridge run by former national champion Jeff Sharp, serves a wide range of cyclists from novices to professionals. The shop struggled with organisation and efficiency while running a full-service workshop — relying on paper-based job cards and manual processes that made scheduling, stock control and customer communication difficult.

By implementing Lightspeed’s cloud-based EPOS, the team introduced emailed work orders, centralised inventory and sales tracking, remote access to store operations and improved workshop scheduling. The result was faster, more organised service, better stock management, increased customer satisfaction and more footfall, positioning the business for growth.

Life on a Bike

Darren Sansom

Assistant Manager