Case Study: Happy Knits achieves unified inventory and global online sales with Lightspeed

Happy Knits - Customer Case Study

Happy Knits is a Portland yarn boutique that sells small‑batch natural fibers, hosts classes and community events, and runs an active blog and social presence to reach fans beyond its Hawthorne storefront. As the shop grew online and began receiving international orders, the owners needed a point‑of‑sale and inventory system that would sync physical and web sales in real time so staff could manage stock, classes and events without manual reconciliation.

The store implemented Lightspeed Retail in 2010 to power both the brick‑and‑mortar and online shops with a single inventory system and automatic updates. The result: smooth operations, dozens of online orders weekly from the U.S. and abroad, continued growth despite opening during a recession, and more time to focus on community programming and customer service.

Happy Knits

Jessa Clark

Happy Knits