Case Study: Greensmere Golf Club achieves higher profitability and improved customer service with Lightspeed

Greensmere Golf Club increases productivity with Lightspeed Golf

Greensmere Golf Club, a Certified Audubon Cooperative Sanctuary just outside Ottawa in Carp, Ontario, operates a busy 36-hole facility that demands high levels of service. Staff struggled with a high call volume and inefficient legacy systems that forced manual sign-ups, limited customer data collection, under‑utilized tee times and unclear inventory and purchasing decisions.

By implementing Lightspeed and Chronogolf’s cloud-based POS and course-management system, Greensmere now creates customer profiles in one click, uses a customizable sales screen for faster transactions, and leverages real‑time reports to package tee-times and target marketing. The result is quicker sales, better member service, optimized merchandise ordering, improved tee-time occupancy and lower IT overhead—delivering clearer business decisions and increased profitability.

Greensmere Golf Club

Tyler MacEachern

Greensmere Golf club