Case Study: Furniture Bank of Central Ohio reaches more families with Lightspeed

Furniture Bank of Central Ohio reaches more families with Lightspeed

Furniture Bank of Central Ohio, one of the largest furniture banks in the U.S., needed a more reliable and easier-to-train point-of-sale system to support its three thrift stores, growing inventory, and mission-driven operations. Its previous POS was difficult to use, unreliable, and costly, making day-to-day retail and staff onboarding a challenge.

Lightspeed Retail helped Furniture Bank of Central Ohio streamline checkout, use Quick Keys for faster pricing, and simplify receiving and sorting inventory. The results were immediate: training time dropped from 2–3 days to under half a shift, staff could handle operations more efficiently, and the team gained time back while reducing headaches and improving support for sustainable growth.

Furniture Bank of Central Ohio

Philip Washburn

President and CEO