Case Study: Fitz & Follwell achieves streamlined workshop workflow and faster payments with Lightspeed

Fitz & Follwell - Customer Case Study

Fitz & Follwell, a Montreal-based operator of popular biking, walking, food and winter tours with an attached workshop and retail shop, needed a way to streamline repair jobs, invoicing and payments, keep accounting in sync, and get clear sales data to plan inventory for the busy season and future expansion.

By implementing Lightspeed (with SROs) and integrating QuickBooks, the shop automated customer profiles, work orders, invoices and payment capture, eliminating trips back to the workshop at pickup. The result is a cleaner, faster workflow, daily remote sales reporting, better margin and inventory visibility, and a scalable system ready for iPad checkout and additional locations.

Fitz & Follwell

Shea Mayer

Founder