Case Study: Clusier Habilleur achieves 30% sales lift and personalized customer experiences with Lightspeed

Clusier Habilleur - Customer Case Study

Clusier Habilleur is an upscale menswear boutique in Montreal with two locations and a reputation for personalized, made-to-measure service. To preserve that high-touch experience while scaling outreach and improving financial management, the team needed a way to capture customer names, measurements and preferences and turn that manual customer-card data into actionable insights for targeted communications and smarter purchasing decisions.

By adopting Lightspeed as their central POS and reporting system, Clusier synced customer profiles with sales data to send size- and interest-specific emails, event invitations and promotions, and to time purchases more effectively. The result: a more personal customer experience, a 30% uplift in merchandise sales from targeted outreach, lower inventory levels and improved cash flow — with Lightspeed now handling about 90% of their operations and enabling the launch of a custom Magento webstore.

Clusier Habilleur

Pierre-Benoit Duhamel

Owner and Founder