Case Study: Clarence Street Cyclery achieves faster service and improved staff productivity with Lightspeed

Clarence Street Cyclery - Customer Case Study

Clarence Street Cyclery is Sydney’s leading cyclery shop with a three‑decade legacy, known for quality customer service and a wide product range. Over time the store faced the limits of aging, proprietary systems—high maintenance costs and staff reluctance to change—so management sought a modern, user‑friendly solution that fit their team’s Mac‑savvy preferences.

Working with Sydney‑based SMB Consultants, the shop deployed the Lightspeed POS on a Mac platform in fall 2014. Staff quickly adapted, transactions sped up, job satisfaction improved and customers noticed the difference—resulting in a smoother, more modern in‑store experience and a positive shift in store culture.

Clarence Street Cyclery