Case Study: Boutique Ciconia achieves improved customer service and smarter inventory management with Lightspeed

Boutique Ciconia - Customer Case Study

Boutique Ciconia is a two-floor, neighborhood children's boutique in Montreal founded by Olivier Monfret and François Laurin. With seven mostly part-time employees, the owners needed to deliver consistently high-touch service, manage special orders and inventory intelligently, plan staffing by hour, and expand their online presence without adding full-time management overhead.

They implemented Lightspeed POS with an integrated web store, dashboard, invoice notes, easy special-order and warehouse-hold workflows, and robust reporting. The system gives staff manager-level visibility, speeds onboarding, ensures accurate orders (special orders account for 10–15% of sales), and provides real-time sales and inventory insights for better buying, discounting, staffing and online expansion—resulting in more efficient operations and stronger customer service that drives repeat visits.

Boutique Ciconia

Olivier Monfet

Boutique Ciconia