Case Study: Gongfu Bao boosts revenue with Lightspeed Restaurant

20% of Gongfu Bao’s revenue comes directly through Order Ahead

Gongfu Bao, an Ottawa restaurant known for Chinese and Taiwanese steamed buns, needed a better POS to modernize operations and handle the disruption of COVID-19. After struggling with manual phone orders and a messy Google Form system, the team turned to Lightspeed Restaurant for a more automated setup with stronger online ordering, delivery, and integration capabilities.

By switching to Lightspeed and adding Order Ahead and Delivery, Gongfu Bao sped up order intake, improved front-of-house efficiency, and managed peak periods with prep-time features. Lightspeed helped drive measurable results, with 17–20% of revenue now coming directly from Order Ahead, creating a strong return on investment and a new revenue stream for the business.

Gongfu Bao

Andrew Bacque

General Manager