Case Study: PPG cuts MTTR from weeks to hours with Lightrun

PPG Reduces MTTR from Weeks to Hours through Shift Left Runtime Debugging with Lightrun Developer Observability Platform

PPG, a global leader in paints, coatings, and specialty materials, needed a better way to debug production issues in a complex microservices environment. Despite strong code reviews and QA, when defects did reach production, the team struggled with data mismatches across environments, limited observability, and the time-consuming process of adding new logs through code changes and redeployments. Lightrun helped address this challenge with its production debugging and observability platform.

By using Lightrun, PPG’s engineers could add logs and snapshots on demand across environments without changing code or redeploying, enabling secure real-time debugging in production. This improved their shift-left observability strategy, reduced reliance on subject matter experts, and significantly cut MTTR from weeks to hours, allowing the team to resolve issues in minutes instead of days.

PPG

Miguel Morgado

Software Engineering Leader