Case Study: PPG cuts MTTR from weeks to hours with Lightrun

PPG cuts MTTR from weeks to hours with Lightrun

PPG, a global leader in paints, coatings, and specialty materials, faced a significant challenge in debugging production issues within its microservices-based architecture. Despite rigorous testing, when bugs did reach production, the process to investigate them was slow and complex, requiring code changes and redeployments to add necessary logs. This led to extended downtime and inefficiencies for their engineering teams using Microsoft Azure and Visual Studio Code.

By implementing Lightrun, PPG's engineering team gained the ability to add logs and snapshots on demand without any code changes or redeployments. This solution provided secure, real-time observability into their production environment, which drastically streamlined their debugging process. As a result, Lightrun helped PPG cut their mean time to repair (MTTR) from weeks down to hours, saving significant development time and empowering their teams to resolve complex issues rapidly.

PPG