Case Study: OurCrowd reduces MTTR by 70% with Lightrun

How OurCrowd Improved its MTTR of Business Critical Issues by 70% with Lightrun Dynamic Observability Platform

OurCrowd, a global venture investing platform, was spending days tracking down the root cause of production incidents with traditional debugging tools. Before using Lightrun, engineers relied on alerts from tools like Rollbar and then tried to add more logs manually, a process that often took two days or more and slowed resolution of business-critical issues.

Lightrun’s Dynamic Observability Platform, including its IDE plugin for VSCode, let OurCrowd add dynamic logs and snapshots directly to running production applications without redeploying or restarting services. As a result, OurCrowd cut MTTR by 70%, saved dozens of hours each month, and was able to investigate and fix issues in hours instead of days.

OurCrowd

Tamir Dagan

Infrastructure Code Team Lead