Case Study: Drata Improves MTTR by 30% with Lightrun

How Drata Improves MTTR by 30% with Lightrun

Drata, a continuous security and compliance automation platform, needed a better way to troubleshoot production issues without repeatedly editing code, rebuilding, and redeploying just to add temporary logging. Its engineers wanted to reduce support backlogs, streamline observability, and lower the cost of logging while still keeping the platform reliable for customers.

Using Lightrun’s in-IDE, on-demand observability platform, Drata was able to add snapshots and logs dynamically from the developer environment and view results immediately in the IDE or APM. With Lightrun, Drata cut MTTR by 30%, resolved dozens of tickets per month more efficiently, and reduced logging and storage costs while improving the customer experience.

Drata

Dave Knell

VP Software Engineering