Case Study: Gong achieves faster production debugging with Lightrun

Gong cuts debugging time from hours to minutes with Lightrun

Gong, a company that provides a revenue intelligence platform, faced significant challenges debugging its large-scale, Java-based application in production. Their engineering team struggled to efficiently replicate and diagnose issues across distributed AWS environments without incurring the high cost of static logging. Before using Lightrun, their process involved lengthy redeployment cycles for adding logs, which was inefficient and costly.

Lightrun provided a solution with its dynamic observability platform, which included an IntelliJ IDE plugin. This allowed Gong's developers to securely add conditional logs and traces directly into their live production environment from their workstations. The implementation of Lightrun significantly reduced their mean time to resolution (MTTR), often cutting debugging time from hours down to minutes, and eliminated the need for costly redeployments.

Gong