Case Study: Exlibris cuts incident MTTR with Lightrun Developer Observability

Exlibris cuts incident MTTR from days to minutes with Lightrun

Exlibris, a company providing digital solutions for libraries worldwide, faced a significant challenge in its development process. Its engineers struggled with lengthy and inefficient troubleshooting, as bugs often appeared in only one of many SQA environments and were nearly impossible to reproduce locally. This made cutting mean time to resolution (MTTR) extremely difficult.

The company implemented the Lightrun developer observability platform to address this. Using Lightrun's Snapshot action directly within their IntelliJ IDE, engineers could quickly pinpoint the root cause of failures, such as a specific API call. This solution provided far more information than server logs alone, dramatically reducing time spent on debugging. The result was a major increase in developer productivity and a much faster resolution for complex bugs.

Exlibris