Case Study: Automation Anywhere achieves faster issue resolution with Lightrun

Automation Anywhere reduces MTTR with Lightrun

Automation Anywhere, a leader in robotic process automation (RPA), faced significant challenges in debugging its cloud-based product. Due to performance, security, and operational constraints, their SRE team could only use INFO-level logs, which lacked the detail needed to quickly resolve complex customer issues without resorting to disruptive and time-consuming workarounds.

Using Lightrun, Automation Anywhere implemented a dynamic observability platform. The solution allowed engineers to add logs and perform live debugging on running applications without redeployment, providing deep insights while maintaining security and minimal performance impact. This drastically reduced their mean time to resolution (MTTR), improved operational efficiency, and enhanced customer satisfaction.

Automation Anywhere