Case Study: Conseil régional d’Île-de-France achieves faster information retrieval and 85–90% time savings with LightOn Paradigm

Conseil régional d'Île-de-France - Customer Case Study

The Conseil régional d'Île-de-France faced a challenge where its public agents struggled to find the correct information to use internal tools, which hampered operations and consumed significant IT resources. To address this, the regional council turned to LightOn for a solution using their Paradigm platform.

LightOn implemented its Paradigm platform to provide instant support by making technical documentation easily searchable. The solution resulted in 85-90% time savings, faster information retrieval, and greater operational precision for the council's staff. LightOn's attentive service and the platform's effectiveness have led to plans for a wider deployment to serve the general public.

Conseil régional d'Île-de-France

Achille Lerpinière

Chief Information & Technology Officer