Case Study: VetHelpDirect improves pet health user experience with Lighthouse London

VetHelpDirect boosts conversions 53% with Lighthouse London

VetHelpDirect, a pet health product, engaged Lighthouse London to improve its user experience and interface. The platform had high engagement but needed its existing flows enhanced to better communicate its value as a one-stop shop for pet care before new features were added.

Lighthouse London implemented a range of UX and UI refinements, from lightweight tweaks to larger fixes for key pages like vet listings and search. They also helped introduce new features like video consultations and direct booking. This work resulted in a significant measurable impact, including a 53% increase in conversions and an 81% increase in users for VetHelpDirect.

VetHelpDirect