Case Study: PayPoint improves retail tool usability with Lighthouse London

PayPoint reworks retail UX with Lighthouse London in 4 sprints

Lighthouse London was engaged by PayPoint to improve the user experience of its critical PayPoint One terminal, a complex tool used by over 27,500 UK retailers for daily operations. The existing interface had grown organically over time, resulting in unintuitive design patterns and workarounds that created challenges for store owners using the business-critical system.

The solution from Lighthouse London involved a comprehensive reworking of the user journeys and the creation of a new, extensive UI design system to ensure consistency and simplicity. The vendor prioritized changes for delivery, conducted user testing with over 40 retailers, and managed the project in agile sprints. This process delivered a more intuitive interface that was successfully handed over to the development team, ultimately allowing retailers to focus on their customers rather than the tool.

PayPoint