Case Study: Weaver, Reckner & Reinhart Dental Associates achieves streamlined patient communications and fewer no-shows with Lighthouse 360

Weaver, Reckner & Reinhart Dental Associates - Customer Case Study

Weaver, Reckner & Reinhart Dental Associates, a fast-growing dental practice in Souderton, PA seeing up to 200 patients a day, faced an inefficient, manual appointment-reminder process that required printing reports and making confirmation calls. To streamline communications and patient feedback, the practice adopted Lighthouse 360’s dentistry-focused automated reminders and its RateABiz patient review tool.

Lighthouse 360 implemented automated email and text confirmations (including last-minute texts) and RateABiz for easy review collection. The result: staff no longer spend all day on confirmation calls, cancellations and no-shows have been reduced, patients regularly praise the reminders, employees have more time to engage with patients in the office, and RateABiz reviews over the past year have helped improve the practice’s Google ranking—transforming the patient experience for Weaver, Reckner & Reinhart Dental Associates.

Weaver, Reckner & Reinhart Dental Associates

Kim Jordan

Former office manager