Case Study: Personal Attention Dental Center achieves reduced no-shows and improved practice efficiency with Lighthouse 360

Personal Attention Dental Center - Customer Case Study

Personal Attention Dental Center, led by Dr. Peter Windham in Panama City, FL, faced a time-consuming, manual appointment confirmation process that drove up costs and broken appointments. To streamline communications and reduce no-shows, Dr. Windham selected Lighthouse 360 for automated email and text confirmations plus patient review management.

Lighthouse 360’s automated messaging cut the hours staff spent on phone confirmations, improved show rates and reduced no-shows, and freed the front desk to focus on patients—helping keep treatment chairs full and lowering practice stress. Lighthouse 360’s patient reviews feature also improved online visibility and provided actionable feedback to refine office performance and customer service.

Personal Attention Dental Center

Pete Windham