Case Study: Pecan Park Family Dentistry achieves higher show rates and office efficiency with Lighthouse 360

Pecan Park Family Dentistry - Customer Case Study

Pecan Park Family Dentistry in Austin, led by office manager Kelly Cates, struggled with time-consuming voicemail appointment confirmations that pulled staff away from other duties. Recognizing patients preferred modern electronic communication, the practice looked for a patient communication solution and chose Lighthouse 360 to handle appointment reminders by text and email.

Lighthouse 360’s patient communication platform provided last-minute text reminders, easy schedule confirmations, and automated review requests. As a result, Pecan Park saw a higher show rate, fewer manual reminder calls/voicemails, improved office efficiency through visible confirmed appointments, and more patient feedback—benefits Kelly says make Lighthouse 360 indispensable and highly recommendable.

Pecan Park Family Dentistry

Kelly Cates

Office Manager