Case Study: Smiles By Rembos achieves virtual assistant-level efficiency and improved patient communication with Lighthouse 360

Lighthouse 360 Gives This Practice a Virtual Assistant

Smiles By Rembos, a cosmetic, general and implant dentistry and oral surgery practice with two dentists and four Florida locations, faced complex patient communication needs complicated by many seasonal "snowbird" patients and an unwieldy, hard-to-use system. When Dr. Alan Rembos learned Lighthouse 360 could save time and improve efficiency, he signed up for a trial of Lighthouse 360's patient communication platform.

Lighthouse 360 deployed two-way texting, automated appointment reminders, recall/reactivation messaging and a Front Desk Task List that streamlines daily tasks. As a result, most appointments are now confirmed automatically, front-desk staff save significant time (avoiding the need to hire another employee), and patient convenience and office workflow have improved—outcomes Smiles By Rembos attributes directly to Lighthouse 360.

Smiles By Rembos

Stacey Mitchell

Front Office Coordinator